I am a Homeowner

As a homeowner, you will eventually be faced with the need to repair or replace expensive appliances and home systems such as the A/C, heating unit, washer, dryer or possibly your refrigerator. And when that time comes, a home warranty can save you thousands of dollars.

For existing homeowners that would like to purchase a warranty and there is no real estate transaction, please contact us to order.

If you're not familiar with home warranties, we'll help you understand what a home warranty is, the appliances and systems that are typically covered and the benefits of a home warranty. Why should buyers and sellers purchase an HMS Home Warranty? Simply compare the average cost to repair or replace a system or appliance and it's easy to see how you come out ahead. Warranty holders benefit from significant discounts on name-brand appliances through Appliance Buyline and can conveniently place claims and renew their warranty online at any time.

With the hefty cost of repairing or replacing major appliances and systems such as air conditioning, heating, plumbing and electrical, an HMS Home Warranty provides the protection and peace of mind you need.

The chart shows the estimated range of retail costs for common repairs and replacements. With an HMS Home Warranty, all you pay for covered repairs or replacements is a low deductible.*

* See terms, conditions and limitations in your contract. Non-covered charges may apply to certain repairs or replacements.

An HMS Home Warranty protects you against the high cost of repairing and replacing the systems and appliances you use the most, such as the air conditioner and heater, refrigerator, dishwasher, stove, oven, washer, dryer and more.*

Warranties may differ by state. For current coverage information for your area, input your zip code to download your brochure.

HMS Home Warranty Covers the major systems inside of your house. Click the buttons below to find out about each system

* See terms, conditions and limitations in your contract.

Whether you're buying or selling a home, an HMS Home Warranty is an excellent investment. If you're selling a home, the last thing you want to do is shell out big bucks if a system or appliance stops working. And if you're buying a home or you already own your home, it's nice to know you're protected from expensive repair and replacement costs.

Whether you are a homebuyer, home seller or existing homeowner you'll appreciate the numerous benefits and conveniences that come from having the HMS Home Warranty.

Benefits for Sellers

  • Make your home a preferred home. Eight out of ten buyers prefer to buy a home covered by a home warranty plan. (Source: Gallup Poll)
  • Attract more first-time home buyers. Provide peace of mind for buyers who might be intimidated by the high cost of repairing or replacing systems or appliances.
  • Leverage your HMS Home Warranty. Make your home stand out from other listings.
  • Avoid closing delays. An HMS Home Warranty can minimize the chance that an equipment or system failure could delay closing.
  • Free coverage during listing*. In most states, payment is due at closing.
  • No post-sale worries. If a breakdown happens after closing, the buyer will turn to the HMS Home Warranty.
  • Industry-leading workmanship guarantee. Covered repairs are guaranteed for 180 days. That means you won't pay a cent if the problem reoccurs due to a workmanship issue.

Benefits for Buyers and Current Homeowners

  • Save money and protect your budget. Rather than paying hundreds or thousands of dollars to repair or replace an appliance or home system, you'll pay a standard deductible per service call, per trade, on covered components.**
  • Comprehensive protection. We'll repair or replace covered systems and appliances no matter the age, make or model. Plus, there are no home square footage restrictions and no inspection required.
  • National network of pre-screened service partners. Each partner in our network of over 40,000 qualified service professionals has been pre-screened to meet our high service standards.
  • Convenient and easy claims process. We're available 24/7/365. All you have to do to place a claim is call our toll-free number or submit a claim online and you will be assigned a qualified service provider in your area.
  • Unlimited service. You can call HMS for as many appliance and system repairs as needed.*
  • Never get locked out. You are covered for up to $50 per year for locksmith services.
  • Save with Appliance Buyline®. Even if items in your home are running great, you may decide to remodel or upgrade. You can take advantage of this buying power and get deep discounts off brand name appliances.
  • Industry–leading workmanship guarantee. Covered repairs are guaranteed for 180 days. That means you won't pay a cent if the problem reoccurs due to a workmanship issue.
  • Easily renew your warranty. You can enjoy the protection of an HMS Home Warranty Plan for as long as you own your home.***

* As governed by state law
** See terms, conditions and limitations in your contract. Non-covered charges may apply to certain repairs or replacements.
*** Eligibility subject to underwriting criteria.

Getting repair service for your home systems and appliances is easy with HMS. Our customer care representatives are available 24 hours a day, 365 days a year, so you never have to wait to place a claim. Click thru the icons to learn more about how it works.

Call or submit a claim online.

When a covered appliance or system fails, you can request service in the Place My Claim section of My Account anytime, day or night. If you prefer to call, you can also use our automated phone system to place a claim or you can speak to a representative directly. Be sure to have your contract number handy. We will want to know the claim item as well as where it is located in your home.

Schedule a service appointment.

You will be assigned a qualified service partner to handle your service request. You must contact our service partner and schedule a time that is convenient for you to have the failure diagnosed. Make sure you provide us with your email address so we can send an email confirmation that includes the name and contact information of the assigned service partner.

Service partner will diagnose failure.

Our service partner will contact us with the technical diagnosis so we can determine coverage eligibility and course of action.

Pay your deductible/service fee.

When the service partner arrives at your home, they will collect the deductible as defined in your contract. This fee is paid per service trade (plumber, electrician, HVAC, appliance) – not per visit or per contractor. For example, if your dishwasher needs repairing but the service partner needs to order parts and finish the repair at another time, you will only pay the deductible once. However, your repair or replacement may involve additional costs. For example, if certain conditions or components of the equipment to be repaired are not covered by your contract, these will be charged to you directly.

Describe the problem.

After you pay the deductible, the service partner will determine if the equipment should be repaired or replaced. If it is determined that it cannot be repaired, the service partner will call HMS to obtain authorization for replacement.

Equipment will be repaired or replaced.

If part(s) or a system needs to be ordered to complete the repair or replacement of the covered item, the service partner will schedule a follow-up appointment to repair or replace the item.

Give us your feedback.

After your service experience, HMS will send you a survey asking you to rate the service partner who completed your repair, as well as the customer care representative you spoke to at our call center (if applicable). We want you to be satisfied with the service you receive, and we use your feedback to continually improve our service partners and customer care representatives.




* See terms, conditions and limitations in your contract. Non-covered charges may apply to certain repairs or replacements.



Download a Brochure

Download your local HMS Home Warranty brochure for current warranty coverage and pricing in your area.

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Place a Claim

Initiate your claim online. We're available 24/7/365.

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Renew Online

Renewing your home warranty is fast and convenient with our online system.

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